Frequently Asked Questions

Please contact us should you wish to change your delivery address after placing an order. The delivery services are not authorised to accept address changes made by customers. Simply send an e-mail to: [email protected] and we will get back to you as soon as possible.

You can find our current terms of payment here.

The prices in our online shop are displayed without VAT. However, the VAT will definitely be clearly indicated on your customer invoice.

Freight charges apply only to small-volume orders (minimum quantity). Any additional freight charges will be clearly indicated in your shopping basket.

You can check the status of your order in our online shop under "My Order".

Of course it is, as long as you do not allow unauthorised persons access to your credit card details! Online retailers are now using encryption technology to ensure that it is not possible for anyone to get hold of the card details during the data transfer between the customer and the retailer. The encryption technology that we use, SSL - Secure Socket Layer – is currently deemed to be the best of its kind.

Unfortunately it is not possible to personally collect the goods at our headquarters in Hannover. You will be delivered goods straight from our warehouses which are situated all over Europe.